The role of PCS members in the bullying of benefit claimants

The VOAG has been concerned for a long time at the actions of PCS union members who work at Employment Centers. Many of the members of the Surrey United Anti-Capitalists – a local, independent,  left unity project, which the VOAG supports – have been unfairly treated, bullied and victimized by the staff. They have had their only source of income taken away from them on the whim of apparent union members who later go on strike and demand “working class unity and support”

The VOAG was pleased to read the article below, dealing with this very question on the Socialist Unity blog, and re-publishes it here.

Members of the Public and Commercial Services Union (PCS) are engaged in the widespread bullying and intimidation of benefit claimants in Job Centres up and down the country. The evidence can no longer be denied and the union’s leadership must now take steps to educate its members that solidarity is more than just a word on a leaflet during a PCS pay dispute, or else face the accusation of collaborating with the government’s vicious assault on the most economically vulnerable in society under the rubric of austerity.

The upsurge in the number of claimants having their benefits sanctioned for increasingly minor infractions correlates to the upsurge in the demand for the services of the nation’s food banks. This shocking revelation was contained in a report by MPs in January, the result of an investigation by the Work and Pensions Select Committee, which called for an independent review into the rules for sanctioning claimants to ensure that the rules are being applied “fairly and appropriately”.

Among its findings the report stated: “Evidence suggests that JCP staff have referred many claimants for a sanction inappropriately or in circumstances in which common sense would dictate that discretion should have been applied”.

The report continued: “Some witnesses were concerned that financial hardship caused by sanctioning was a significant factor in a recent rise in referrals to food aid. The report recommends that DWP take urgent steps to monitor the extent of financial hardship caused by sanctions”.

The majority of Jobcentre staff are members of the 270,000 strong PCS, the sixth largest trade union in the country, which represents thousands of Britain’s civil servants and public sector workers. The PCS has been a strong critic of the coalition’s austerity policies, making the case for an investment led recovery from recession and calling for mass opposition to spending cuts that have ravaged the public sector and been accompanied by a concerted campaign of demonization of the unemployed and economically vulnerable that is unparalleled in its viciousness. This only makes the role some of its members are playing in intensifying the hardship faced by the unemployed and people on out of work benefits even more deplorable.

It is unconscionable that any trade union would allow its members to engage in the wilful and systematic sanctioning of benefit claimants without offering any meaningful resistance. It flies in the face of the very principle of social solidarity that is the cornerstone of a movement founded on the understanding that the interests of working people – employed and unemployed – are intrinsically the same.

The human despair not to mention humiliation being inflicted on people in the nation’s Jobcentres is evidence that the Tory campaign of dividing working people section by section has borne fruit. It has reached the point where the oppressive atmosphere found in your average Jobcentre is on a par with the oppressive atmosphere associated with a district or sheriff court. Job seekers are not criminals and those sanctioning them so readily are not parole officers, yet you could be easily mistaken in thinking they are after spending just a few minutes in a Jobcentre anywhere in the country.

Enough is enough.
This culture of bullying, harassment, and intimidation against the unemployed must be confronted by the leadership of the leadership of the PCS as a matter of urgency. By no means are all PCS members working in Jobcentres guilty of this shameful practice – indeed many are low paid workers reliant on various benefits to survive themselves – but enough are involved in the practice to leave no doubt that we are talking about an institutional problem rather than the actions of a few rotten apples.

Many of those being sanctioned are being trapped due to mental health issues or language issues making them more vulnerable to violating the plethora of rules regarding the obligations they must fulfil when it comes to searching for work. Many are being sanctioned for turning up five minutes late to a scheduled appointment, regardless of the reason why. In some cases suicide has been the result.

You would hope that the leadership of the PCS would at least acknowledge the despair their members are inflicting on the most economically vulnerable people in society. You’d be wrong. In an article which appeared on the PCS website back in February, addressing the volume of criticism being levelled at the DWP over sanctioning, the union denied culpability in the process. On the contrary they assert in the article:

PCS believes our members do the best job they can in very difficult circumstances. Rather than face criticism, this work should be recognised and valued by management and they should start by ensuring a proper pay increase for DWP staff in 2014.

Any trade union member who allows him or herself to be used as an instrument to attack the poor and the unemployed is deserving of contempt. And any trade union leadership that fails to act to prevent it happening is reactionary.

Focus On Benefit Cuts and Sanctions

Benefit claimants Assessed as ‘fit for work’ are dying within six weeks of assessment
Thousands of sick benefit claimants are dying within six weeks of being wrongly assessed as “fit to work”, a North-East MP claimed yesterday, during a commons debate  in which he called for an independent assessment of the Coalition’s welfare policy.

Ian Mearns, Labour MP for Gateshead, blamed the Government for the misdiagnosis at least 10,600 sick and disabled people in just ten months, who then quickly died. He said: “Four people a day are dying within six weeks of being declared fit for work under the work capability assessments. It is scandalous.

Mr Mearns said the figure of 10,600 deaths, after unsuccessful claims for Employment and Support Allowance (ESA), covered the period January to November 2011. And he added: “This Government has repeatedly refused to release updated 2013 figures for deaths within six weeks of an end of an ESA claim.”Stop the benefits cuts and sanctions says Citizens Advice Bureau Punishing Poverty is a report published last week by Citizens Advice and which is based on a national survey of those who have had benefits stopped or sanctioned for not meeting the endless ‘work related activity’ conditions imposed by Jobcentres.  Hundreds of thousands of claimants have faced sanctions varying in length between four weeks and up to three years.  These sanctions are often imposed for the most trivial of reasons and as this report exposes, quite often for circumstances that are entirely beyond the claimant’s control.  It is not just unemployed claimants who face sanctions, but increasingly sick and disabled people and single parents with children over the age of five.

The results of the survey portray a truly horrific account of the destitution and human misery that this regime has inflicted on people.  Stories of families ripped apart, pregnant women left without food, those with dietary needs due to health conditions becoming sick, mental health deteriorating, suicide attempts and people forced to beg or go through bins to find food.

These stories are not the inevitable consequence of economic crisis, the UK is still one of the richest countries in the world. Benefit sanctions barely save the tax payer a penny such is the cost of policing and administering the system. 

As the Citizens Advice report reveals there are countless tales of benefits being stopped due to a mistake by the Jobcentre, or because a claimant faced unavoidable circumstances such as travel delays, hospital appointments and even job interviews which caused them to be late to an appointment with their advisor.  It is the widespread, seemingly haphazard nature of the regime which forces all claimants into a state of perpetual fear.  The threat of the dreaded brown envelope through the door from the DWP is a feature of life on all benefits, a daily reminder that you are only ever a heartbeat away from complete destitution.

The welfare state is not a political weapon to stigmatise  or scapegoat people, force down wages and pursue a work makes you free ideology. It should exist as the opposite, to empower, provide dignity and even act as a force against poverty pay – saying to grasping employers that there is an alternative for people if all you’ve got to offer is shit wages. Benefit sanctions must be brought to an immediate end with no exceptions. The full report can be downloaded at: http://sdrv.ms/1c48ECq10 Facts About Benefits Britain
1) A TUC survey showed that people think around 41% of benefits go to the unemployed, the real figure is 2.6%. (1)

2) 42% of the Welfare Bill goes to pensioners, 21% goes to people in low paid work. (2)

3) Nearly 80% of JSA claimants stop claiming within 6 months. (3)

4) Of the 7.8 million families receiving child benefit, 1.2 million have more than two children. (4)

5) A TUC survey found that people think around 27% of welfare is lost to fraud – the real figure is only 0.7%, around £1.2 billion. (5)

6) Around £17 billion of benefits that people are entitled to goes unclaimed every year. (6)

7) Immigrants are 60% less likely to claim benefits than a British-born person. (7)

8) 64% of families receive benefits – that’s 20.3 million families. (8)

9) The UK spends 12% less on benefits per head than France does, and 19% less compared to Germany. (9)

10) 93% of new Housing Benefit claimants in 2010 and 2011 came from working people, as UK housing costs are the 3^rd highest in Europe. (10)

Kingston Anti Cuts Group: Protest Against Council Budget Cuts: The VOAG Reports

The VOAG joined the Kingston Anti-Cuts Group for a demonstration outside Kingston Council’s Budget meeting at the Guildhall, Wednesday, 29^th February.

 The council approved cuts of over £8.6million with another £4.4million planned for next year and a further £12 million the year after. They follow cuts of over £15million last year.

Kingston Council has already made a 100 redundancies, cuts to  children’s services and £1.4million cuts to mental health facilities. At the same time the council has spent £20,000 on car park “rebranding”. A further 600 jobs are to be lost at Kingston hospital, together with £6million cuts to adult social care and services for children with Special Educational Needs. Another £500,000 is to be cut from “One Kingston” projects.

Kingston TUC, the CWU and GMB unions, the Communist Party, Kingston Anti Cuts Group, Kingston SWP, the Socialist Party, Surrey Unison, the IWW and Kingston Labour Party were represented in the 60 strong demonstration.

The demonstration was joined by the Christian Peoples Alliance, who held a candle-lit vigil and said prayers for “those less fortunate than themselves” (us), before taking off in their brand new cars.

As the Tory and Lib-Dem councillors arrived for the meeting, they were met with chants directed at the Tory council leader: “Derek Osbourne get out, we know what you’re all about- cuts, job losses, money for the bosses”. Campaigners also shouted “Save our services- stop the cuts!” and gave out leaflets to passers-by.

Kit Leary from Surrey County Unison gave a spontaneous speech to the demonstration assembled on the steps of the Guildhall, he said: “With all these job losses, it’s a time when we need our public services more than ever.” When the meeting was due to start the campaigners joined the councillors in the warmth of the Guildhall.One fat balding Tory, councillor Priyen Patel, spoke of the council becoming a “commissioning council”. This is Tory speak for privatising services, where-by public services, presently provided direct by the council, are bought, or commissioned from private companies who profiteer from the tax-payer. He spoke of boosting charities rather than providing services.

Campaigners and residents in the public gallery were outraged. They shouted “They’re not ‘savings’ they’re CUTS, call them what they are” and chanted “Shame on you!”. The mayor Councillor Patrick Codd was forced to adjourn the meeting whilst half the public gallery were escorted out of the meeting under a threat of arrest. They chanted “shame on you” and “why don’t you stand up for the people you represent?” Some of the protesters broke away from their escort to run back into the meeting via another door to continue their berating.

The demonstration attracted a very positive reaction in the local press and won some great publicity for the Kingston Anti Cuts campaign. Once again the Super-Swappies (SWP) of Kingston, who organised the event, show the rest of us how it’s done. Some of those present asked after the South London Anti Capitalists and wondered why they hadn’t come out to support the demonstration. Well, the VOAG thinks the clue is in the acronym.

SEVEN MORE REASONS WHY WE ALL SHOULD BE MARCHING FOR THE ALTERNATIVE ON MARCH 26TH

Disabled Housing Benefit Slashed
Government figures show about 450,000 disabled people will see their incomes cut under one of the changes planned to housing benefit. From April 2013, housing benefit for working age people in social rented homes will be linked to the size of property councils ‘believe they need’.

An assessment from the Department for Work and Pensions shows the change will leave 450,000 disabled people an average of £13 a week worse off. Many disabled people will have to leave their current home. The government will not even guarantee an alternative.

The government’s Communities Department has announced a review of councils’ statutory duties. Under the reviews proposals, councils would be allowed to decide not to provide any services to disabled people, including residential care and respite for families and carers. This is a very real threat to the lives, security and future of disabled people.

Disability Alliance policy director Neil Coyle said: “We’ve been contacted by people who’ve said that if they lose the kind of support that helps them get to work for example, if they’re no longer entitled to that support, they’ll lose the ability to be independent”.

The Great Pensions Robbery
The Hutton Report into pensions was published on 11^th March. Hutton wants to raise the retirement age to 66 by 2020. Hutton claims that retiring early, say at 55, is no longer acceptable when people are living longer.

Hutton wants to do away with “generous final salary” pension schemes. Instead they will be set at the average salary across a person’s career. Thirdly, Hutton says workers should up their contribution to the pension scheme from 6.4% to 9.4%: i.e. a 3% pay cut or, with inflation running at over 5%, an 8% real pay cut. Scandalously, many unions have already agreed to this increase.

There isn’t anything generous about public sector pensions. The average pension is about £4,200 a year. The Coalition has already linked pension increases to the lower, CPI rate of inflation, so they will depreciate – by as much as £10,000 over the average retirement. http://www.workerspower.com/index.php?id=47,2797,0,0,1,0

As Unemployment Rises – Job Centre Cuts
Around 7, 000 staff in Jobcentre Plus (JCP) call centres have begun voting this week in a strike ballot over intolerable working conditions. The ballot widens a dispute which led to two days of strike action in January by more than 2, 000 workers in the seven newest contact centres, who have been forcibly moved from processing benefit claims to handling enquiries by phone.

The union says managers have “an obsession” with hitting call centre targets at the expense of providing a good quality public service. The oppressive conditions are resulting in high levels of stress and sickness, and staff are leaving at an alarming rate. Since April 2010, more than 2,700 staff have left – over 20% of the total call centre workforce of 12,800.

The ballot also follows an announcement by senior managers that they want to close more of the department’s benefit processing offices and call centres. JCP is planning to reduce staff from its current 73,000 to 65,600 by 31 March 2012. This is down from a peak of 84,000 at the end of 2009.

HSE Health And Safety Visits May Be Cut By A Third
A leaked letter from the Health and Safety Executive outlines plans to withdraw inspections from entire sectors of industry, including some where “significant risk” remains. Unannounced workplace safety inspector visits may be cut by up to a third. The possibility of an unexpected visit from either an HSE or a local authority safety inspector helps keep employers on their toes; even now, workplaces can go decades without ever seeing an inspector.

 NHS Job Cuts
50,000 NHS staff posts are set for the axe, destroying government claims that the NHS is in safe hands. The news was reported by the Anti-Cuts website False Economy, from information obtained through the Freedom of Information Act.

David Cameron famously claimed before the election that he would “cut the deficit, not the NHS”. However 10 months into the coalition government, the reality couldn’t be more different, with NHS cuts across the country as local health trusts struggle to save £20bn from their budgets.

The total confirmed NHS staff cuts across the country currently stands at just over 53,150 posts – and that’s before a host of trusts are expected to announce staff cuts over the next four months. The national total is already twice the previous estimate of 27,000 job cuts, published by the Royal College of Nursing (RCN) last November.

Here in Guildford, the Royal Surrey has already seen four hundred job losses, together with a reduction of beds per ward. Many NHS trusts are seeing job losses of around 20% of the workforce. http://falseeconomy.org.uk/blog/more-than-50k-nhs-job-losses

Unemployment
It was reported in the guardian last week that the IMF held a conference about the financial crisis. The policy to emerge from the conference was “internal devaluation”

The idea is that countries with high labour costs relative to its trading partners will get its costs in line by lowering wages. The way they lower their wages is to force workers to take pay cuts under the pressure of high rates of unemployment.

An alternative, argued some would be to promote higher inflation in surplus countries. A higher rate of inflation would have the effect of eroding debt in real terms. A higher inflation rate will also increase the costs of the surplus countries relative to the costs of the deficit countries. It would allow the deficit countries to regain competitiveness.

The IMF and the central banks however have reaffirmed their programme of austerity and mass unemployment. Under our Capitalist system no government or bank is going to compromise its own competitiveness –however short term – for the common good.

Here in Britain, the unemployment rate is now 8%, with youth unemployment running at 20.6%. There are 2.54million presently unemployed according to the ONS, (Office of National Statistics) and another 1.19 million in part-time work because they can not find a full-time job. https://suacs.wordpress.com/2011/03/08/voice-of-anticapitalism-in-guildford-unemployment/  Unemployment is at a 17year high and is set to rise much further once the cuts proposed by the Government’s Comprehensive Spending Review are implemented.

Apart from the threat of unemployment and the cuts to pensions and wages, a further attack on wages comes from the government’s plans referred to as the big society. Legions of volunteers, the government hopes will take over the running of public services where skilled workers were previously employed. The unemployed are also to be dragooned into working for their unemployment benefits, to take over the jobs once performed by fellow workers.

Families Could Lose Over £2,700 A Year Despite The ‘No Losers’ Welfare Pledge
Low and middle income families will suffer annual benefit cuts of over £2,700 a year by 2013, despite the government’s pledge that there are to be ‘no losers’ in the setting up of the new universal credit system, the TUC warned last week.

The government has said that no worker will be financially worse off when universal credits replace the current system of tax credits and benefits in April 2013. But in order to fulfil the ‘no losers’ pledge the government will have to reduce benefits before the changes take place in 2013, and so is making swingeing cuts to tax credits and benefits that will leave families thousands of pounds worse off in the run up to the April 2013 changeover.

Between April 2011 and April 2013, the government is introducing a series of welfare cuts which include reducing the amount of childcare costs that can be met by tax credits, freezing elements of working tax credit and child benefit, ending government payments to the child trust fund, and ending child benefit for higher rate taxpayers.

In addition, switching the measure for rating benefits from RPI (Retail Price Index) to CPI (Consumer Price Index) will reduce the value of key benefits over time, saving the Treasury £5.8 billion by April 2015, says the TUC. Housing benefit cuts will also lead to significant reductions in family incomes, including those of many working households. A TUC analysis shows that changes to the tax credit and benefits system alone could leave working families £2,700 a year worse off by April 2013.

Join the TUC demonstration against cuts in London, March 26th. There are coaches leaving from Guildford, subsidised by Unison. Only £2.00RTN. Click on the link at the top of the page for details.